Customer Service Representative
Sutherland Global Services

Description:

Attention veterans and spouses: Sutherland Global Services is currently hiring
Customer Service Representatives to provide outstanding support to our client’s
customers. This is the perfect opportunity for someone looking to gain invaluable
experience within the healthcare industry.

If you find fulfillment in helping others, and are ready to take your career to the
next level, let’s talk!This is your chance to provide extraordinary customer service
to the men and women who serve our entire nation.

Sutherland is not only proud to provide its clients’ customers with the best service
possible, but is honored to afford veterans and their families the opportunity to
advance their careers.

Responsibilities:

• Acquire missing information that cannot be located in the medical
management system

• Enter referral requests into the medical management system

• Schedule appointments in accordance with client guidelines and desk
procedures

• Initiate automated or live outbound phone calls to customers and
providers

• Protect the privacy of patients when using or disclosing Protected
Health Information (PHI)

• Document every aspect of appointing, patient transfers, inquiries,
or complaints thoroughly in the medical management system

• Coordinate complete resolution of service issues by interfacing with
the Complaints & Grievance Specialist and other departments

• Identify potential discrepancies in the medical management system
to assure compliance

Requirements:

• High School diploma or GED

• 1+ years of experience working in a contact center

• Proficiency with Outlook and online systems

• Multitasking skills; ability to handle various software applications

Whether you’re previously experienced or a people person eager to grow
professionally within the healthcare industry, this is your opportunity.

Apply today! A job with meaning starts a career. A career with meaning
starts at Sutherland.

Salary:    $Competitive, based on experience.

Apply directly online